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UX: Supporting User Journeys
When a person moves through a digital system, we call the path they take a “User Journey”. Moving from screen to screen, tapping buttons and filling in forms; are all steps along that journey.
Designers map these steps out in diagrams, to allow us to see how each step fits into the bigger picture. It’s a process of breaking down someone’s experience of a system, to see whether it can be improved.
