Delivering the secure and easy-to-use digital membership system

Background

The UK’s creative and cultural sectors are vital to society, enriching communities and contributing £10.6 billion annually to the national economy. Yet, for many D/deaf, disabled and neurodivergent people, access to cultural venues and events is still rife with barriers. To address this inequity, five national arts councils – Arts Council England, Arts Council Ireland, Arts Council of Northern Ireland, Arts Council of Wales, and Creative Scotland – have joined forces to launch All In, a transformative accessibility scheme for the UK and Ireland.

Calvium, in collaboration with digital identity provider Yoti, is proud to have been commissioned to design and develop All In’s digital membership system; enabling a more equitable and simpler ticket booking process for people with access needs.

The challenge

Despite the UK and Ireland’s rich cultural offerings, inconsistent accessibility standards and fragmented booking processes present significant challenges for D/deaf, disabled and neurodivergent audiences. Individuals are often required to repeatedly disclose access needs, navigate unclear information about venue facilities, and face difficulties when booking accessible tickets. All In aims to eliminate these pain points by:

• Radically simplifying the ticket booking process through a centralised digital membership system.
• Creating the first unified accessibility standards for the UK and Ireland’s creative and cultural sectors.
• Ensuring access information is communicated consistently, clearly and accurately across all participating venues.

Our role

Calvium has been appointed to lead the design and development of All In’s digital membership system – the technical foundation that will underpin a seamless and empowering booking journey for disabled users.

Working alongside Yoti and in collaboration with the five national arts councils, ticketing services, and the wider creative sector, our goal is to ensure the platform is:

• Secure and private – protecting sensitive user data.
• Intuitive and user-friendly – accommodating a wide range of needs and preferences.
• Scalable and interoperable – integrating with multiple venues and ticketing systems.
  

The platform will enable users to create a personal All In account where access requirements are entered just once and securely stored. Members can then book accessible events across participating venues without needing to repeat their access information.

“All In are delighted to be working with Calvium. We are in a position to change how the creative and culture sector works and to change people’s lives. And given their background, Calvium are an excellent partner to be working with on this important technology.”

Phil Lofthouse, Tech Lead, All In

Aim

“All In aims to fundamentally improve the experience of D/deaf, disabled and neurodivergent people attending creative and cultural events across the UK and Ireland through barrier removal, making it easier to book tickets and to offer consistency.”

Andrew Miller, UK’s Arts Access Champion, All In

With All In, the sector stands to gain not only increased attendance but also more diverse and engaged audiences. By enabling cultural institutions to meet the needs of all visitors, All In enhances inclusion and helps embed accessibility into the fabric of the UK and Ireland’s cultural life.

Looking ahead

The All In programme is a landmark initiative for accessibility in the arts. As Calvium continues to design and develop the platform, our focus remains on delivering a secure, elegant and inclusive digital solution that will help realise All In’s vision: to make creativity and culture accessible to everyone.

We are honoured to play a key role in a project that is not only redefining how access is delivered—but how equity is lived—in the cultural sector.

Terminology note

Calvium recognises that language relating to disability and neurodivergence is diverse and continually evolving. We aim to use respectful and inclusive terminology throughout our content, while acknowledging that some terms are currently contested and may not reflect everyone’s preferences.