Insights
Digital wayfinding for NHS estates: reduce DNAs, alleviate anxiety and save money
There were 122 million NHS appointments booked in 2022. Of those, around 6.4% (7.8 million) were missed. For context, that equates to more missed appointments every month than the entire population of Bristol (650,000). It also costs the NHS over £200m annually. According to an NHS review into outpatient appointments,…